Hello All,
I have a log table where I have ticket log.
In the log the column Activity type has many values like below
Group transfer and Assignee transfer occurs many times in the log
But I need to show time diff between only last Group transfer and Assignee transfer rows irrespective of agent names.
I need the highlighted values
Please help
Below is sample data.
| Id | case number | Created By | Activity Type | System Time |
| 247527905 | 123 | Agent3 | Closed | 1/29/20 3:33 PM |
| 247527904 | 123 | Agent3 | Update Status | 1/29/20 3:33 PM |
| 247527903 | 123 | Agent3 | Assignee Transfer | 1/24/20 3:11 PM |
| 247527902 | 123 | Agent2 | Group transfer | 1/24/20 3:05 PM |
| 247527901 | 123 | Agent2 | Transfer | 1/24/20 3:10 PM |
| 247527900 | 123 | Agent2 | Assignee Transfer | 2/12/20 9:29 AM |
| 247527899 | 123 | Agent1 | Group transfer | 2/12/20 9:29 AM |
| 247527898 | 123 | Agent1 | AEU_Hold | 2/12/20 9:28 AM |
| 247527897 | 123 | Agent1 | Update Status | 2/12/20 9:27 AM |
| 247498253 | 123 | Phone | Field Update | 2/12/20 9:21 AM |
| 247498252 | 123 | Phone | Field Update | 2/12/20 9:19 AM |
Result :
| id | case number | Created By | Activity Type | Time Diff Mins |
| 247527903 | 123 | Agent3 | Assignee Transfer | 6 |